Complaints regarding the provision of services to patrons should be directed to the Guest Services location at Section 226 on the main concourse or the Concierge Desk on The level. The Scotiabank Saddledome will use all reasonable efforts to resolve complaints appropriately. If a guest wishes to have a complaint investigated, please submit the complaint in writing to the Scotiabank Saddledome. Alternately, you can e-mail our Customer Service Department at customerservice@calgaryflames.com. Pre-paid postage Customer Comment Cards are also located at various stations throughout the building.