Coming to a game at the Scotiabank Saddledome? Familiarize yourself with this information before you arrive to ensure a smooth entry into the venue.
Can’t find the answer? Visit our A – Z Guide or get in touch with us on our socials.
PLANNING YOUR TRIP
- The ‘Dome is a cashless venue. No cash will be accepted on-site.
- All concession stands, retail locations, and 50/50 ticket sellers only accept cashless transactions.
- Our contactless terminals allow debit, credit, Apple Pay, Google Pay, and gift cards as methods of payment.
- Door times vary for games:
- Flames: Doors open 1.5 hours prior to game time
- Wranglers: Doors open 1 hour prior to game time
- Hitmen: Doors open 1 hour prior to game time
- Roughnecks: Doors open 1 hour prior to game time
- Public doors are generally open 1.5 hours prior to game time.
- To expedite entry arrive early and travel light.
- Main entry points:
- The West entrance allows for direct access to the main public concourse and west elevator. We recommend using this entrance for access to:
- Sections 201 – 228
- Stairs to Press Levels 1 – 9
- Platinum Club
- Alumni Lounge
- Terrace level suites 15 – 26
- Super Suites 27, 202 and 203
- The North side of the ‘Dome allows for direct access to the Club level and north elevator. We recommend using this entrance for access to:
- Club Sections 115 – 122
- Club Suites 4101 – 4140
- TELUS Club Buffet
- Saddleroom Grill (Take the elevator in the TELUS Club Lobby)
- Stairs to Press levels 10 – 18 (Take the elevator in the TELUS Club Lobby)
- Terrace level suites 1 – 14 (Take the elevator in the TELUS Club Lobby)
- Super Suites 1A, 207 and 208 (Take the elevator in the TELUS Club Lobby)
- The West entrance allows for direct access to the main public concourse and west elevator. We recommend using this entrance for access to:
- Exiting and re-entering the building during events will not be permitted.
TICKETING
- Game tickets are delivered digitally and must be scanned in at the door using the Ticketmaster app on a mobile device.
- To learn about the Ticketmaster app, including how to display and transfer mobile tickets, click here.
- We suggest logging into your Ticketmaster account and adding your tickets to your Apple Wallet or Google Pay App before arriving.
- Each fan must present their own personal digital ticket.
- Tickets can only be scanned once. Exiting and re-entering the building during events will not be permitted.
- The main ticket office is located in the TELUS Club Lobby. View the Main Ticket Office location on Google Maps.
- Head to our main ticket office for any ticket inquiries.
- Want to buy some last-minute tickets to the game? Head to one of our Ticketmaster locations, set up in both the main West entrance, as well as the TELUS Club entrance at the NE corner of the Saddledome.
GETTING
HERE
- To reach the ‘Dome by C-Train disembark at Victoria Park Station or Erlton Station.
- Access the ‘Dome via bus routes: 10, 17, 24, 69, 300.
- Be advised, due to ongoing construction on Stampede Park, traditional access routes to the West Entrance have temporarily changed. Fans traveling via C-Train will experience an alternate walking route through Stampede Park.
- We strongly encourage all fans to plan accordingly and arrive at the ‘Dome early.
- View Calgary Transit route maps and schedules here.
- Drop off locations can be found North-West side of the Scotiabank Saddledome. Access is via the Stampede Park gates at Olympic Way.
- Cost is at the prevailing Stampede Park rate which is refundable if your vehicle leaves within 30 minutes.
- In addition to the Stampede Park construction, there is also construction North of the ‘Dome which will cause traffic delays and limit parking availability.
- Fans and Season Ticket Members with Saddledome parking passes (Lot A, Parkade 1-3, Lot 2, or Park as Directed) can enter their lots on the North side of the Scotiabank Saddledome through the 5th Street SE entrance.
- We recommend parking in the Public Parking lot just north of 11 Ave S.E., then walking south on 5 St S.E.
- Cost per vehicle is at the prevailing rate, with no in-out privileges.
IMPORTANT NOTICE:
The Culture and Entertainment District is currently completing the 17th Avenue Extension. During this time vehicle and pedestrian access to the ‘Dome will be restricted and parking may be limited. Check out the LIVE Access map to stay up to date on detours and road closures.
You can find updates about Transit service impacts caused by the 17th Avenue Extension by visiting the Calgary Transit Service Updates page.
SECURITY MEASURES
- CSEC strongly encourages fans to not bring any type of bags, but bags smaller than 14″ x 14 ” x 6″ are permitted.
- All bags are subject to security search prior to entry.
- For your safety and expedited entry, you are encouraged to leave your bags/purse at home or limit the size of your bag.
- All persons and bags are subject to visual and/or pat-down search.
- Guests will be asked to remove cell phones and keys from their pockets and place them, as well as bags/purses, on a small table beside the magnetometer for inspection.
- Guests may refuse inspection and if so, arena management may refuse entry.
- Video cameras, monopods, tripods, tablets, gopros, selfie sticks, and audio recording devices are not permitted inside the ‘Dome at any time. View the full list of prohibited items here.
- The Scotiabank Saddledome does not provide an area to check bags, coats, or other personal belongings.
- Building management reserves the right in their absolute discretion to deny access for any item(s) deemed a safety concern or that may result in an undesirable impact on the guest experience.
- The Scotiabank Saddledome is not responsible for any property that is lost, stolen or damaged.
ACCESSIBILE EXPERIENCE
- Accessible parking is located in Lot 10, Lot 8, Lot 20 or the Remington parking lot just north of 11 Ave S.E.
- Cost per vehicle is at the prevailing rate, with no in-out privileges.
- Spaces are limited and are available on a first-come, first-served basis.
- There are two barrier free entrances to the ‘Dome. They are easily recognizable by the large yellow pillars on the exterior of the building.
- The entrance on the west side of the ‘Dome allows for direct access onto the main public concourse and west elevator.
- The entrance on the North side of the ‘Dome allows for direct access to the club level and north elevator. (View the North Entrance location on Google Maps)
- There are two elevators in the ‘Dome:
- The West elevator is located at the West Entrance of the ‘Dome to the left of the large staircase.
- The North elevator is located inside the TELUS Club Lobby.
- At this time there is no public elevator that allows access to the floor area of the venue.
- We recommend children and those who may be noise sensitive bring ear protection with them to their event.
- Please note that strobe lighting and/or pyro may be used during concert performances which may impact young children or those with photo-sensitive conditions.
- For individuals with limited mobility, we can provide a wheelchair for transport from The TELUS Club Lobby or Guest Services location to your seats.
- Upon arriving at the Scotiabank Saddledome, please ask an usher for assistance.
- Please be aware that our staff will not remain with the patron during the event, nor will the wheelchair be available to an individual patron for the duration of the event.
VENUE EXPERIENCE
- The CGY Team Store is Calgary’s Authentic Team Store and the official retailer of the Calgary Flames, Calgary Hitmen, Calgary Wranglers and the Calgary Roughnecks Lacrosse Club.
- The CGY Team Store offers the widest selection of Flames, Wranglers, Hitmen and Roughnecks merchandise for fans of all ages.
- The Main store is located at the West Entrance of the ‘Dome and is open 12-5 p.m. on both game and non-game days. There are several smaller store fronts located around the concourse and club level on game days, and are open from door opening til the end of the event.
- The Scotiabank Saddledome is committed to providing a safe and comfortable atmosphere. Any guest in need of assistance during an event should seek a Guest Services Representative, Usher or Security Officer. Guest Services is located on the main concourse level at Section 226, just inside the west doors and is staffed with knowledgeable Guest Services Representatives who will be able to assist you with questions. Guest Services is open from doors opening to a 1/2 hour after the conclusion of the event.
- Each period of play contains three separate TV timeouts which are two minutes in length. These happen at the first even-strength whistle that is not an icing call after the 14:00, 10:00, and 6:00 mark of each period.
- The two intermission breaks are 18:00 in length and the teams re-enter the ice surface with approximately 90 seconds left in that time frame.
- Warm up begins 31 minutes before the scheduled game time and is 16 minutes in length.
Updated: October 13, 2022
